Purpose of Role

To support customers with all aspects of their day to day living, so they can enjoy the best possible quality of life. Providing care and support is both a challenging and rewarding experience. You will mostly work alone with the customer in their home. Compassion, good communication skills and a calm and caring manner are essential for this important role in our company. Key responsibility Safely provides compassionate care and support that is centred on the individual needs and wishes of each customer. Respect customers’ choices and promote their dignity at all times. You may be the only person the customer sees over a period of time, it is therefore essential to report any changes or causes for concern to your line manager promptly. You need to be clear about when to seek help and advice in order to keep customers safe and promote their well-being.

Skills Required

You’ll need:

• the ability to relate to people from a wide variety of backgrounds
• skills in communicating with tact and sensitivity
• the ability to remain calm under pressure

Depending on the role, you may need to cope with challenging behaviour.

Duties